How does AI change our work, professional roles, and organizational culture? These were the questions brought by Benjámin Kormos, Head of Data & AI at Clarity, to the Portfolio Banking Technology conference on November 10.

The defining topics of the conference were agentic payment and security. Alongside these, we also wanted to draw attention to the human and organizational impacts of AI, as this area is often overshadowed by technological opportunities and risks.

In his presentation titled "What is AI Doing to Us? – Real Stories from the Everyday Life of an Organization," Benjámin explored what happens within an organization when employees start collaborating with artificial intelligence.

AI is already helping many people write emails, fix code, analyze documents, or prepare decisions. In the meantime, however, it is also reshaping the familiar frameworks of work. How do juniors learn if AI takes over the tasks through which they previously mastered the basics of the profession? How does the role of a senior expert change when, instead of creating the first draft, they spend more and more time reviewing and making decisions? Does faster task execution really mean a lighter workload?

In the presentation, we also showcased Clarity's own AI-logging project. In this initiative, instead of traditional satisfaction surveys, we collected short, real-life stories from colleagues. Through these everyday experiences, we examined work patterns, fears, failures, and unexpected successes associated with using AI. We also touched upon how these experiences can be translated into concrete managerial actions, training sessions, and development initiatives.

The message we brought to the conference was that for the conscious adoption of AI, we must also understand the experiences of the people who work with it. We need to pay attention to how their workload, growth opportunities, and collaboration are changing.

Because while we shape work with AI, AI is also shaping us.