Our colleague, Ottó managed to succesfully finish Forrester’s CX Foundations - CX Pro course, and learned about building and implementing CX, as well as improving and analysing exprerience.
Brands have embraced CX as a growth engine, building up teams to lead initiatives aimed at creating better experiences for customers. In order to effectively drive CX initiatives forward, all CX team members need a consistent working knowledge of customer experience concepts.
Forrester’s CX Foundations course offers employees the opportunity to learn the core CX skills needed to initiate end-to-end CX projects.
A short introduction to the course:
Learn more about the course: