Our colleague, Ottó managed to succesfully finish Forrester’s CX Foundations - CX Pro course, and learned about building and implementing CX, as well as improving and analysing exprerience.

Brands have embraced CX as a growth engine, building up teams to lead initiatives aimed at creating better experiences for customers. In order to effectively drive CX initiatives forward, all CX team members need a consistent working knowledge of customer experience concepts.

Forrester’s CX Foundations course offers employees the opportunity to learn the core CX skills needed to initiate end-to-end CX projects.

A short introduction to the course:

• Crafting a customer experience vision: building an authentic, inspiring, and mobilizing brand vision.
• Building A Customer-Centric Culture: controlling cultural changes over a long transformation.
• Conducting CX Research: discover the right research methods to succeed.
• Measuring CX: establish and implement a CX measurement program.

Learn more about the course:

https://go.forrester.com/learning/cx-certification/cx-foundations/