Empowered customers are driven by today’s culture of experimentation, a lust for recognition, and an ever-growing number of devices and information streams. These consumers are using emerging technologies and trying new experiences more rapidly than ever before.

The stakes for CIOs are high — a wrong investment in a technology could put your firm out of business; make the right move and you’ll vault over your competitors.

By 2021, intelligent agents and related robots will have eliminated a net 6% of jobs. Learn more via our on-demand webinar: http://forr.com/2ktW0uC